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Frequently asked questions
Are you guys legit?

This is our most asked question — and the answer is yes.

Crossed Out is a 100% legit store with 1,000+ orders shipped worldwide, trusted by customers across the USA, UK, Europe, and Canada.

We specialize in CH pieces, and every order goes through a full quality check, is securely packaged, and shipped with tracked delivery until it reaches your door.

If you want proof that we actually ship out orders, check our Instagram story highlights, where we consistently show real outbound packages from our customers’ orders.

You can check our IG Story Highlights from here.

You can also check out the dedicated legitimacy proof page we’ve created.
Do you ship worldwide?

Yes — absolutely.

We ship worldwide and deliver to our main markets like the USA, Europe, the UK, and Canada every single day.

We’ve also successfully shipped to more remote locations such as Bosnia, Chile, South Korea, and the United Arab Emirates.

If your country has a postal service, we can deliver to you — safely, tracked, and discreetly.
How long is shipping and where do you ship from?

Our normal processing time is 48–72 hours.

Processing depends on whether the item is already in our main shipping warehouse — some pieces may need to be transferred from a partner warehouse or factory before they can be dispatched internationally. In some cases, this can take longer than 72 hours, depending on availability and logistics between warehouses.

Once your order is processed and shipped, delivery times begin to count from the day the package is dispatched, not from the day the order is placed.

You can choose between:

Standard Free Shipping: 7–12 days (after dispatch)

Express Shipping ($19.99): 4–8 days (after dispatch)

All orders ship from Shenzhen, China, through our secure logistics partners. Every package receives a full tracking number the moment it leaves our warehouse, so you can follow your order from dispatch to delivery.
Will my order get seized by customs?

No.

We use discreet, plain packaging and safe shipping routes.

We’ve shipped hundreds of orders worldwide without a single customs issue.

Your parcel will arrive like any other online clothing order.
Will I be charged customs fees?

In most countries, no.

We ship using customs-friendly methods, and almost all customers receive their order without any extra fees.
Do you offer tracked shipping?

Yes — all orders include 100% tracked shipping.

You’ll receive a tracking number as soon as your order leaves the warehouse.
Do you offer exchanges or returns?

Yes.

If your item arrives damaged, incorrect, or has any issue, we’ll replace it or refund it.

For sizing exchanges, contact us within 30 days of delivery and our support team will help you out.
How do I choose the right size?

Each product page includes a size chart and fit notes.

If you’re between sizes, we recommend going one size up, especially for hoodies, tees, and jeans with a slim fit.

Need personal advice? Message us — we answer 24/7.
Will the item look exactly like the photos?

Yes — all items look exactly like the product photos and customer pictures.

Colors, details, patches, and embroidery match what you see online.

No surprises.
Why are some logos blurred in the product images?

Some images are blurred for compliance and platform security reasons.

Your product arrives in full detail — no blurring, no missing elements, nothing altered.

Trusted By Dozens Of Fashion Influencers